Problem: I click Submit but get an error message Verify your API key is correct and complete (copy/paste again from the server) Check that your WordPress site can reach the external server (network connectivity) Ensure your API key is still valid on the external server (hasn't expired) Check WordPress error logs for API communication errors Problem: I submitted my API key but didn't receive a confirmation email Check your spam/junk folder—confirmation emails may be filtered Verify the email address registered on your Portal account is correct Wait a few minutes—emails can take time to deliver Resubmit your API key to trigger another confirmation email Problem: Connection is confirmed but digital downloads or email delivery isn't working Verify that relevant plugins (Products, Portal,