Problem: Customer reports download link doesn't work Verify order status is "Paid" in Payment Information box Confirm digital product file exists on Portal server Check that product type is set to "Digital" (not Traditional) Order token may have expired; visit order detail to regenerate Check Portal server connectivity Review WordPress error logs for download errors Problem: Order status is "Pending" although customer paid and received confirmation Check Payment Information for transaction ID to verify payment processed Verify payment gateway has webhook configured to notify WordPress Gateway may be failing to communicate back to WordPress Some gateways require manual approval before marking "Paid" If genuinely paid according to gateway, status can be manually updated Problem: Order total