{{ trans('laravelticket::lang.owner') }}{{ trans('laravelticket::lang.colon') }} {{ $ticket->user_id == $u->id ? $u->name : $ticket->user->name }}
{{ trans('laravelticket::lang.status') }}{{ trans('laravelticket::lang.colon') }} @if( $ticket->isComplete() && ! $setting->grab('default_close_status_id') ) Complete @else {{ $ticket->status->name }} @endif
{{ trans('laravelticket::lang.priority') }}{{ trans('laravelticket::lang.colon') }} {{ $ticket->priority->name }}
{{ trans('laravelticket::lang.responsible') }}{{ trans('laravelticket::lang.colon') }} {{ $ticket->agent_id == $u->id ? $u->name : $ticket->agent->name }}
{{ trans('laravelticket::lang.category') }}{{ trans('laravelticket::lang.colon') }} {{ $ticket->category->name }}
{{ trans('laravelticket::lang.created') }}{{ trans('laravelticket::lang.colon') }} {{ $ticket->created_at->diffForHumans() }}
{{ trans('laravelticket::lang.last-update') }}{{ trans('laravelticket::lang.colon') }} {{ $ticket->updated_at->diffForHumans() }}